Inspired by skincare, our thoughtfully designed routines have been created to exfoliate, cleanse, hydrate, and nourish your roots, scalp and hair. Each routine, whether you are dry, oily, or somewhere in-between, has been curated for the needs of your scalp and unlocks healthier-feeling (and looking!) hair using premium formulas — without the premium prices.
Frequently Asked Questions
About
While we don’t offer samples or trial packages at this time; however, if you’re not satisfied with your purchase from shopheadquarters.com for any reason in the first 60 days, we’ll provide you with a full refund.
Email us at hey@shopheadquarters.com! Our team is available M–F, 10am–5pm EST.
Product
Our products are vegan, and we do not test any of our products on animals.
Everything we make is free of sulfates, parabens, silicones, dyes, and drying alcohols, and is safe to use on treated hair.
Your hair—at least as you know it—is dead. But your scalp is very much alive, and when your scalp is happy, your hair looks (and feels!) a whole lot healthier. Your hair type describes what you think of as your hair’s pattern (think: straight, wavy, curly, coily; or 1A - 4C), while your scalp type describes the environment your hair grows in, much like a skin type in skincare.
Our boxes are made from 34% recycled content and are recyclable; and your local curbside program may recycle our jars (#5, Polypropylene) and bottles (#2, HDPE) after removing the label and rinsing clean. If you have any questions about recycling these jars and bottles near you, we recommend reaching out to your local curbside program.
Orders
For customers in the contiguous United States, our packages tend to arrive within 5-8 business days. You can always find your tracking info in the Shipping Confirmation email that we send when your order ships. Orders heading to Alaska, Hawaii and U.S. Territories may see shipment windows of up to 4 weeks.
We currently fulfill orders anywhere in the U.S., including overseas territories. We do not ship internationally at this time.
We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. You can always email us and we’ll help as best as we can.
We offer a quality guarantee on our products. If you’re not satisfied with your purchase from shopheadquarters.com in the first 60 days, we'll provide a full refund with free returns. Just email us, let us know your feedback, and we’ll take care of you. If your order arrives damaged, send an email and photo to hey@shopheadquarters.com, and we’ll help you out.
Headquarters @ Walmart
We unfortunately don’t have much visibility into Walmart orders. Walmart has a superb customer support team who will be able to help — you can reach them directly at 1 (800) 925-6278 or through their website’s live chat feature.
You can always purchase our products online at shopheadquarters.com and our products are available online at walmart.com and in the aisle at select Walmart stores across the US. If you need any support finding a store near you, email our team with your zip code, and we’ll be happy to help.